I’m one of those geeks who happens to be able to speak to non-technical people and really want to make customers happy. I truly believe that staff who are empowered to look after customers, make decisions on their own for the betterment of the customer and company can make apparent miracles happen. Why do I think that?

It’s simple. Because I was empowered many years ago to make a difference and that’s where my Customer Care and Customer Obsession journey began.

Over the last 20 years I have worked for, and with, some of the worlds largest IT and Telecommunications companies as well as a number of small companies in the IT and Engineering sectors. The thing that linked these organisations despite their size, they cared about their customers.

And that level of care, compassion, trust and understanding has a habit of rubbing off on staff and helps shape them into amazing workers who want to make sure that customers will want to come back time and time again. The first order from a customer is great! But repeat, loyal customers who trust your brand are even more vital in the success of a company.

The Organiser

Maybe you’re looking to organise your staff and suppliers in a way that improves productivity. Maybe you’re trying to grow market share or increase employee engagement. Contact Me and I’ll be able to help you with that.

Customer Obsessed

Many years ago, I was told by a colleague “remove Customer Obsessed from your resume, it makes you sound like a crazy person”. In today’s post-pandemic world, being Customer Obsessed is vitally important for companies of all shapes, sizes and ages.

I regularly present at globally renowned Customer Experience events showing how advanced telecommunications systems can help on that Customer Obsession journey.

IT and Telecommunications

I’ve spent a lot of time in IT and Telecommunications, helping to improve various products and services. If you’re planning to leave behind obsolete technology and choose the right replacement to enable your business over the next five years, that’s something I can help you with.

Renewable Energy

I also have experience in advising on best practice and current Carbon Neutral and Green initiatives to help project a better image of a company.

My Specialities

I specialise in training, employee resource groups, union-related matters, staff management, off-shoring, bid management, procurement and the formations of new companies.

I’d love to hear from you. If you or your clients have any questions about how me or my company can benefit you, just send me a message and I’ll get right back to you.